Return Policy

MANDATORY UNBOXING VIDEO !!

For all returns, you are required to record clearly the process of opening the package from start to finish without edit. We do not accept complaints or damage or lack of products without unboxing video.

 

Criterias​

1. Product must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.

2. Request for product return must be made within 7 (seven) days of when the order is received. Returned products must be received at the pre-determined location no later than 7 (seven) days after the date of return is approved by Cool Clean Tissues.

3. When returning the product, please use the outer/packaging box as we sent you and cover the product packaging with a sturdy wrapper. We do not accept any form of returns where there is damage to the product and the product packaging/box.

4. Refund process takes 3 (three) to 7 (seven) working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during purchase. We do not refund the shipping costs of returned products.

5. Please contact our Customer Service Team via email to frontoffice@coolcleantissues.com or via WhatsApp to 087776636887 to submit the return request.
   
   Last Updated as of August 2025